Q: Several years ago, I used the Kodak website to store and share pictures. It's been so long ago that I can't remember my password, but the bigger problem is that the service no longer seems to be available. How can I access my online photos and move them to another photo website?
Fred Klietz, Brooklyn Park
A: The Kodak Gallery website that you used was shut down in 2012. But some of its assets were bought by Shutterfly. As a result, all of your photos from the Kodak website are now available on Shutterfly.com.
To view your photos, you'll need to create a free Shutterfly account if you don't already have one. Then you'll need to link your Shutterfly account to your old Kodak Gallery account by providing the e-mail address and password you used to access the Kodak website. If you've forgotten the Kodak password, you can ask Shutterfly to e-mail you a new temporary one. For detailed directions, see tinyurl.com/jv7yjmq.
But you might want to consider some alternatives. Why? Shutterfly is really in the business of printing your pictures for a fee, not providing you with unfettered access to them. Shutterfly won't let you download digital copies of your photos at full resolution (original clarity): only limited-resolution copies can be downloaded. To get full-resolution copies, you must pay Shutterfly $10 for up to 100 pictures (or $20 per 1,000 photos) and have them sent to you on a DVD disk. Shipping and handling costs add to the price. See tinyurl.com/j5y2yje.
You might be better off using a free cloud storage service that also lets you download full-resolution digital copies of your photos. Among your choices are Dropbox.com, which provides two gigabytes of free storage, and Microsoft's OneDrive (see tinyurl.com/mvbga6s), which provides five gigabytes of storage for free. To shift your photos to a new cloud storage provider, buy the DVD from Shutterfly and then upload the full-resolution pictures to the new service.
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