A Minneapolis hot line designed to streamline reporting for hate crimes across the state has been riddled with dysfunction that's prevented it from effectively helping victims, according to the person hired to run it.
After the city's Department of Civil Rights launched the hot line last summer, it was deluged with complaints saying the service itself was an assault on free speech, said Kristin Johnson, whom the city hired as a complaint officer in March 2017.
In November, the city fired Johnson for insubordination, which she alleges was retribution for challenging her bosses on the hot line's problems.
As an employee for the city of Minneapolis, Johnson said she had no authority over violations outside city limits, despite the city promoting it as a statewide clearinghouse for complaints. In her eight months working there, Johnson said the department didn't forward a single complaint from callers outside Minneapolis to the appropriate investigative agency.
"I frankly hated calling them back," said Johnson. "Some of them had really awful things happen to them. And I had to call them back and say, 'There's not actually anything I can do for you.' "
Minneapolis spokesman Casper Hill said the city would not comment on Johnson's claims, citing "pending litigation." Johnson has not sued, but her attorney, Brian Rochel, notified the city that she may sue for wrongful termination, citing a violation of the state's Whistleblower Act.
In a Star Tribune interview last month, Department of Civil Rights Director Velma Korbel described launching the hot line as "absolutely necessary" in a time when people badly needed guidance on how to report bias crimes.
"I think that it's still necessary, but I think people have probably figured out where their resources are," she said. "They know we're there."