Minneapolis-St. Paul International Airport climbed into the top 10 in a survey of passenger satisfaction at the nation's largest airports, market researcher J.D. Power said Thursday.
The airport tied for sixth with Charlotte Douglas International Airport in North Carolina on the list of so-called mega airports, those with at least 32 million passengers a year. Both airports had a score of 762 on a 1,000-point scale. Last year, MSP ranked 17th with a score of 734.
Orlando International Airport led the list with a score of 778, followed by Detroit Metropolitan Wayne County Airport with 767.
"It's always gratifying to get positive feedback from the people who use Minneapolis-St. Paul International Airport," Patrick Hogan, the airport spokesman, said.
The airport has added dozens of new shops and restaurants in the past couple of years, and it remodeled the check-in area in Terminal 1 to consolidate the security checkpoints. Construction of the first hotel on the airport grounds is underway and further remodeling of the ticketing and baggage claim is planned.
J.D. Power surveyed nearly 35,000 passengers in dozens of airports during the first eight months of the year, asking questions about terminal facilities, airport accessibility, security areas, baggage claim, check-in areas, and food, beverage and retail offerings.
Smaller airports tend to score higher on the J.D. Power survey. The airport in Sacramento, Calif., had the highest score, 810, and is categorized by J.D. Power as a medium airport, or one with 3 million to 9.9 million passengers a year.
The biggest, or mega, airports are a "different beast," said Michael Taylor, who led the study for J.D. Power.