Minnesota legislators Monday approved millions in emergency spending and a new independent review to tackle lingering issues with the state's beleaguered online driver's license and vehicle registration system.
The proposal, which now heads to Democratic Gov. Tim Walz's desk, authorizes $13 million in state funds for technology improvements, maintenance and customer service support for the Minnesota Licensing and Registration System. It also directs a task force to issue recommendations for how to move forward with the system by May 1.
Walz, who is expected to sign the measure Tuesday, applauded the agreement, saying the spending is needed to improve experiences for Minnesotans and create "measurable, transparent outcomes" for ongoing improvements to the system.
"We are moving toward that final fix, to where we can put it in place, where Minnesotans will expect good customer service," Walz said.
MNLARS has been plagued by problems, including delays for motorists seeking new vehicle tabs, plates and licenses, since its launch in 2017. The need to address the setbacks and broader issues within the state's Information Technology Services agency has been a thorn in Walz's side during his first two months in office.
Two recent reports released by the Legislative Auditor put the issue back in the spotlight. The reports blamed missteps by the IT Services Agency and the Department of Public Safety for the failures and called for more oversight and accountability measures moving forward.
The latest appropriation will not be the Legislature's final word — or spending — on the issue. Another pending bill would approve $10 million to reimburse the registrars who run licensing bureaus for costs they incurred because of the system's troubles. House Republicans opposing the bill questioned why that money, which was in an earlier version of the bill passed Monday, wasn't part of the final package.
"These folks have suffered greatly," said Rep. Paul Torkelson, of Hanska, Republican lead on the House Transportation Finance and Policy Division.