Last week, a retired military commander took over as the White House chief of staff, stepping into a team environment that has been widely described as chaotic. Will Gen. John Kelly make a difference? What we've learned about leadership in my field of firefighting reveals why we must hope so.
On July 6, 1994, 14 wildland firefighters were entrapped by fire and killed in Colorado. The incident rocked the fire service, and the following year the U.S. Forest Service convened the "Human Factors Workshop" in Missoula, Mont. The aim was summed up by a newspaper headline: "After 80 Years of Studying Fire, the Forest Service is Studying Firefighters." It wasn't about pumps, hose or fire behavior, but an evaluation of human behavior. Why do people act (or fail to act) the way they do during stressful, high-tempo operations?
The findings of the workshop spurred the creation of a suite of intense leadership courses for the wildland fire agencies, and a renewed emphasis on risk-management and communication skills. There's an ongoing effort to institutionalize the practice of effective techniques.
For the past decade, I've been a leadership instructor/facilitator for both rookies and emergency-service veterans. We draw on experience and wisdom from the military, the business community, the political sphere and social-sciences disciplines.
The courses have been well-received and transformative. At the end of one two-day session that involved heavy use of simulations and tactical decisionmaking games, one student approached me with a telling comment: "Well, this is just about life, isn't it?"
Exactly. Though we focus on wildland fire and emergency operations, the principles apply across the board.
We talk about power and the different forms in which it manifests. For example, there is "position power" — you hold a job and a title that automatically confer authority. In the fire world, that would be an incident commander or a division supervisor; in the corporate domain, chief executive officer or chairman of the board. Perhaps the highest level of position power in the world is president of the United States.
I frequently find myself analyzing the leadership skills of those with position power. So when Donald Trump became president, I focused on him. The following assessment has nothing to do with political views — yours, mine or Trump's. His opinions on immigration, climate change, taxes, health care, etc., are irrelevant to this discussion.