Long before Ramsey County District Court judges voted unanimously in February to stop sending young men to the county's treatment facility for troubled boys, the center was under investigation for allegations of questionable record-keeping, retaliation and internal conflict.
Documents obtained by the Star Tribune show that concerns about Boys Totem Town (BTT) predate criminal charges filed in February against a contract therapist accused of aiding the escape of two juveniles, one of whom she is allegedly sexually linked to.
"BTT has become a place where kids do not get the treatment they need and where employees hate going to work," said an employee's first-person account included in an investigation published last July. "There is no team feeling among the staff and many staff resent each other. A high proportion of the staff are stressed out and anxious a lot of the time."
The county commissioned the study in response to an employee's concerns about strife inside BTT. Other reports and studies conducted by various consultants in recent years show a picture of an aging facility in need of replacement, a program that butts heads with key law enforcement players and a staff that struggled with low morale.
"BTT appears to be valued and respected by some, but not all, in the criminal justice community," said an October 2015 report, which found that the program was "effective" and scored above the national average compared to others. "The Court, staff in the County Attorney's Office and many probation officers do not agree with the treatment philosophy and have been outspoken about their lack of support."
The conflict between law enforcement officials, county corrections staff and BTT staff is a natural by-product of the difficult work they undertake, county officials said.
"We're engaged with trying to rehabilitate youth," said Michelle Finstad, deputy director of juvenile services for Ramsey County Community Corrections. "That is always going to be a point of tension with all of us. … We all have a role to play in working with youth, and sometimes that different perspective is based on the role you play and your perspectives on public safety."
Reports from 2011 and 2012 showed that BTT staff worried about their safety, felt unsupported by management and that "there are not enough boundaries on the youth, they run the show and we have lost our ability to have an influence over them."