
A simple shelter can make the wait for a Twin Cities bus feel shorter than it actually is, based on new research from the University of Minnesota.
The study of 822 bus and train riders sought to gauge the impact that amenities – such as shelters, schedules and benches – have on perceived wait times. Through observations and interviews, researchers found that riders tend to overestimate how long they waited for their ride, and the presence of certain amenities makes a difference.
Shelters had the most pronounced effect, particularly for shorter waits. A five-minute wait time felt like just 3.2 minutes for riders who had access to shelters. Both simple and "premium" shelters produced similar results.
"That's actually a very good thing, because this amenity shortens people's estimation of waiting time," said Professor Yingling Fan, the principal investigator on the project. Shelters appear to make less of a difference after 10 minutes, though few respondents at shelters waited that long.
Posted schedules had an opposite effect. For shorter waits, they caused people to overestimate how long they had been standing at the stop. After 10 minutes, however, people at stops with posted schedules start to underestimate the amount of time they have been waiting (10 minutes seems like 8.5 minutes).
Early in their wait, "[the rider] keeps looking at his watch, and you can imagine a scenario where the posted schedule actually reminds him of the fact that the train isn't here yet," Fan said. "For a trip with a longer waiting time…now the posted schedule serves as an assurance that the train will be here."
The study concludes that posted schedules are more effective at low-frequency stops, while high-frequency bus and light rail routes could benefit from merely posting the time between arrivals.
Route maps, a rarity at Twin Cities bus stops, also had a statistically significant impact in reducing rider perceptions of wait times. Another amenity studied, a bus bench, was only significant during longer waits, however.