WASHINGTON – When Phil Klenk injured himself with a shovel during yard work, his wife, Lisa, drove him more than an hour from their home in Winthrop, Minn., to the VA hospital in Minneapolis for urgent care.
It wasn't supposed to work that way. Both veterans, the Klenks had high hopes for a federal program that promised an easier way for rural service members to receive medical treatment close to home.
But Lisa Klenk, the veterans service officer for Sibley County, quickly found the Veterans Choice Program to be so bureaucratic and slow-moving — it took her 2½ months to get a physical therapy appointment near home — that she's reverted to visiting VA hospitals in Minneapolis and St. Cloud, 75 miles away.
"Even though it's an hour and 10 minute drive, it's quicker for me to go there than to go to my local choice program," Lisa Klenk said.
Three years after the Veterans Choice Program began, federal lawmakers are racing to overhaul the troubled, multibillion-dollar effort before it runs out of money. That could happen as early as December, following the approval of $2.1 billion in emergency funding in August.
Stakes are high for elected officials, including President Trump, who repeatedly promised as a candidate that veterans would get better treatment than under the previous administration. In an Op-Ed in The Hill to honor Veterans Day, Secretary of Veterans Affairs David Shulkin noted that he was working with Congress on a replacement called the CARE Act as part of a series of reforms at the agency.
At least a third of the people enrolled in the VA health care system live in rural areas and are more likely to be older and face medical problems that require costlier care.
"It's pretty hard to find a veteran who's happy with the way the Choice Program is working," said U.S. Rep. Rick Nolan, D-Minn., whose sprawling, largely rural northeastern Minnesota district faces the very challenges that the program was supposed to address. "Just colossal administrative snafus and delays and problems have been associated with [it]."