Dozens of elderly abuse victims and their family members urged lawmakers on Wednesday to overhaul the state's system for regulating senior care homes, saying current laws are poorly enforced and perpetrators are not adequately punished.
Their calls for action came during an emotional, two-hour Senate committee hearing on the state's handling of elder abuse complaints in senior homes. Leaders of the committee called the hearing to give victims and their relatives an opportunity to tell their stories of abuse.
The hearing follows reports of multiple breakdowns in the state's system for investigating maltreatment at senior care facilities that serve about 85,000 Minnesotans. A five-part Star Tribune series last November documented that hundreds of incidents of criminal abuse, including physical and sexual assaults, go uninvestigated each year by the state agency charged with protecting the elderly in senior homes.
"Unfortunately, we've heard many reports over the past several months of abuse and neglect toward our most vulnerable citizens, including the elderly, and these reports have fallen through the cracks because of an ineffective state bureaucracy," Sen. Karin Housley, R-St. Mary's Point, chairwoman of the Senate Aging and Long-Term Care Policy Committee, said in a statement.
One after another, relatives of abuse victims from across the state recounted their anguish at discovering abuse and neglect of loved ones. Some brought graphic photos of injuries and untreated wounds, while others described being kept in the dark for months after reporting assaults. Still others described being verbally abused and threatened with retaliation by facility staff when they complained.
"This situation has reached code red," said Kristine Sundberg, president of Elder Voice Family Advocates, a grass-roots coalition of family members advocating for better senior care.
Lisa Papp-Richards of Bemidji wiped away tears as she showed graphic photos of a purplish-red infection on her 75-year-old mother's ankle, left untreated so long by nursing home staff that her bone was exposed and, she said, eventually had to be amputated. When Papp-Richards installed a camera in her mother's room last spring to monitor her care, the nursing home seized the camera, prompting the family to call the Bemidji police and report a theft.
Papp-Richards said a nurse at the nursing home repeatedly called her vulgar names in front of her mother when she complained about poor treatment.