Mike and Ruth Schwieters' family has been working to bring guests together at Boyd Lodge on Whitefish Lake since 1934. Nothing prepared them for the past year's requirement to keep guests apart.
The coronavirus pandemic had the Schwieterses traveling from their resort near Crosslake, Minn., to Duluth for bulk disinfectant, figuring out contactless check-in, constantly cleaning everything from boats to bathrooms, and canceling some of the resort's most beloved activities, such as ice cream socials and bingo.
For Abbey Pieper and Ben Thuringer of Madden's Resort on Gull Lake, even the 100-mph, hurricane-worthy winds of a 2015 supercell storm couldn't compare to the unrelenting hits of the pandemic. COVID‑19 shut down resorts statewide for a month and half in 2020 and decimated more than a year's worth of corporate events at Madden's.
Happily, for all the struggles resort owners and staffs juggled, many found that once they reopened, families kept showing up.
"People were just happy to be up here and to get away," said Mike Schwieters, who made sure Boyd guests could safely gather around bonfires, boat and fish on the lake and watch the sunset. "The things that mattered, mattered."
While the summer of 2021 brings its own challenges — adapting to loosening mask and distancing requirements, struggles to find staff, lingering pandemic wariness and a record number of reservations — resort owners are eager to see families reconnect with relatives, friends and one another.
Resorts also are hoping that the gratitude so evident in 2020 can carry into 2021, as guests may need to be gracious with fellow travelers who may have varying levels of comfort as masks come off, smiles come out, and shrieks and splashes return to beaches and pools.
"People say, 'It feels like we lost a whole year,' Schwieters said. "There's a desire to get some of that back."