SUPERIOR, WIS. – Behind the spacious and well-kept lawns of Superior's Allouez neighborhood sit modest homes that largely adhere to a standard gray or brown color scheme — a necessity to keep taconite dust from becoming too obvious in between yearly cleanings.
On Monday siding had been scrubbed clean on many houses, while others showed the telltale dust that is a fact of life for the residents surrounding the Allouez Taconite Facility and docks not far from their homes on the eastern edge of Superior.
For nearly half a century, Burlington Northern Santa Fe would pay homeowner claims to help clean the gunk off their windows, garages, roofs and walls.
Now BNSF has stopped paying many claims, prompting city leaders to demand the railroad giant resume payments and catch up on claims that have been denied this year.
"Even people who power wash every year, there is damage — the dust coat is not insignificant and it is not just dust, it is chemical material, sticky, greasy, disgusting," said Superior City Councilor Jenny Van Sickle, who lives in the neighborhood and has introduced a resolution calling on BNSF to continue paying claims, which the council will take up Tuesday night.
Van Sickle said about 200 homeowners were affected when the company abruptly started denying claims this summer without notice. Payments usually ranged from $200 to $500 — enough just to offset the water bill a power washing would rack up each year.
BNSF spokeswoman Courtney Wallace said the company had discovered "irregularities" in who was receiving payments.
"While BNSF has scaled back on our payments, there are claims still being paid," she said. "We have identified irregularities that resulted in some claims being paid that were not anywhere near the Allouez facility. As a result, we're currently reviewing our process to ensure that we are working with property owners who are truly being impacted."