Anyone who worked with Annette Dreier at the Wedge Community Co-op had a good chance of finding themselves chuckling over a reminder to turn in expense reports or sign an invoice.
For 26 years, first in the deli and later in the accounting department of the Minneapolis food cooperative, Dreier was as well known for her levelheaded calm as she was for her penchant for squeezing joy out of even the most mundane of tasks.
She wrote a customer service training manual based on the TV series "Gilligan's Island." She sent employees who'd forgotten to file company credit card statements a "CCR" — credit card receipt — score, plus a clip of a Creedence Clearwater Revival song. She updated department managers on accounting requirements through pop quizzes that mixed the practical with the ridiculous.
A sample: "While checking in a delivery, you notice that we only received 25 boxes of Mr. Pupu's Super Colonic Bars but the invoice charges us for 26 boxes. What to do?
A. Write a note on the invoice about the discrepancy.
B. Nothing.
C. Walk around the store laughing to yourself and repeating, Mr. Pupu!"
Dreier, who died Oct. 16 at age 61 of complications from lupus, was beloved, said longtime Wedge co-worker Amy Ball Wicklund.