Apple hopes to find new customers by bundling subscription services

Apple One will group subscription services in gaming, music and Apple TV Plus along with 50 gigabytes of cloud storage starting at $14.95 a month.

By Wendy Lee

Los Angeles Times
September 19, 2020 at 4:59AM
Apple and Google are trying to get more U.S. states to adopt their phone-based approach for tracing and curbing the spread of the coronavirus.
Analysts said Apple's new bundling will help entice customers to sample more services and reduce the rate at which people unsubscribe. (Tribune News Service/The Minnesota Star Tribune)

Apple said last week it will sell bundles of its subscription services including music and TV this fall as it faces mounting competition from rivals to lure and retain customers.

The bundle initiative, called Apple One, will group the company's subscription services in gaming, music and video streaming service Apple TV Plus and provide 50 gigabytes of cloud storage starting at $14.95 a month.

Additional bundles include a family plan and one that has more of the company's services, including the new Apple Fitness Plus, which streams workouts. The most expensive plan is $29.95 a month.

"Apple One makes it easy to get these services and find the one plan right for you," said Lori Malm, director of services, at a presentation on Tuesday.

Analysts said the bundling will help entice customers to sample more services and reduce the rate at which people unsubscribe. Before Apple One, many customers subscribed to each individual service, with Apple Music costing $9.99 a month and Apple TV Plus $4.99 a month.

"It could make it easier to sell to consumers," said Neil Cybart, founder of Above Avalon, a site that analyzes Apple's business.

Cybart said that the bundling also will provide a boost to the least popular of Apple's services, such as Apple News Plus, the company's news subscription service; and Apple Arcade, which offers access to more than 100 games.

"If you're including them in bundles of Apple Music and Apple TV Plus, the benefit for Apple would be those two services see increased adoption, increased usage," Cybart said.

Apple still makes the most money from its iPhones, but services have increasingly become an important part of its business. The services segment in the fiscal third quarter had more than $13 billion in sales, about 22% of the company's overall revenue. Last year, Apple launched its video streaming service Apple TV Plus, pouring significant amounts of money into exclusive shows and movies.

Cybart estimates that Apple TV Plus has 25 million to 30 million subscribers. The platform's shows have garnered 18 Emmy nominations, including several for critically acclaimed drama "The Morning Show."

"Apple is the true new kid on the block when it comes to paid video streaming," Cybart said. "It's a legitimately good start. … Because they're coming from literally zero subs, everything that they're doing, it could end up having a bigger impact."

Apple makes the largest portion of its revenue through the sale of iPhones. Last year, the company offered buyers of new Apple devices a free one-year subscription to Apple TV Plus.

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Wendy Lee

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