Americans need cash less and less when they travel, a development that may soon make it more difficult to find ATMs in the nation's airports.
Executives at the Minneapolis-St. Paul International Airport are coming to grips with the change after struggling in recent months to drum up interest from the nation's largest financial companies to place ATMs in the airport.
For now, Minneapolis-based U.S. Bank operates 17 of the 24 ATMs at MSP, but its long-term lease expired last fall and it has been operating under a month-to-month contract while the airport explores alternatives. The bank pulled out of negotiations when it realized it would lose hundreds of thousands of dollars a year on the machines.
The losses are hardly crippling to the nation's fifth-largest bank, which posted a $5.8 billion profit in 2014, but they reflect a long-running shift in how customers pay for travel.
Many people use Uber to get to the airport, which doesn't even require them to open their wallet. Airline ticket desks don't take cash and neither do flight attendants selling food and drinks on planes. Now, the airport's main terminal has restaurants where travelers swipe their cards on an iPad to pay for a meal, made possible by innovators like Square. The emergence of tap-to-pay terminals, able to accept payments from Apple Pay for instance, is next.
"The travel experience is quite unique, I think, in that there really is not a whole lot of need for cash," said Gareth Gaston, U.S. Bank's head of omnichannel, which is all non-branch banking including ATMs, call centers and websites and mobile apps. "The airport is almost like a little microclimate in itself."
Under the agreement, U.S. Bank pays the airport $636,000 per year and $1.50 of each $3 fee charged to a non-U.S. Bank customer who uses one of the machines to get cash.
The bank told airport staff that it lost $2.5 million over the past five years on the deal and asked if it could reduce the number of ATMs at the airport. The staff said no and put the contract out for bid. Nobody bit except U.S. Bank, but it later also backed out, saying it would probably lose $2.8 million in the next deal.