Thousands of customers in Minnesota and across the country lost cellphone service for several hours during a widespread AT&T outages Thursday morning.
Downdetector — a website that tracks system outages based on customer complaints — showed outages from 3 a.m. till noon affected nearly 75,000 customers of AT&T and its discount carrier, Cricket Wireless.
During the outages, customers could not make or receive calls and texts, and likely lost access to the internet if using data.
Dallas-based AT&T — the country’s largest carrier with more than 240 million customers — posted on X, formerly Twitter, only that its systems were “undergoing planned maintenance/being optimized for performance,” according to the Washington Post.
At 2:10 p.m. local time, the company said it had resolved the issues.
“We have restored wireless service to all our affected customers. We sincerely apologize to them,” AT&T said in a statement. “Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future.”
A spokesman declined to say how many customers were affected and did not comment on issues specific to Minnesota. An analysis of Google search data showed searches for “cancel AT&T” rose 567% on Thursday.
T-Mobile said on its website that the carrier had no coverage problems.