DeeDee Armstrong submitted a request in May for public information from the Stillwater school district under the state law that gives her that right.
By early last week, even after exchanging several e-mails with district officials and hiring an attorney to intercede, she still hadn't received the information she was seeking.
"Challenging to work with, very difficult to get what you're looking for," was how Armstrong, of Afton, described her eight e-mail exchanges with Stillwater officials over the status of her request. Delays in producing public documents, she said, reflected poorly on them.
"When it takes three months to reply, it instills a feeling that you guys are shady, that there's something you're trying to hide," she said last week after attending a forum held in Stillwater by the Minnesota Coalition on Government Information.
Armstrong had asked for e-mails and other communications between the Stillwater district's finance director, Kristin Hoheisel, and Shakopee school district officials over possible ties between the districts.
Delays and costs associated with accessing public information have created controversies in both school districts, located at opposite corners of the metro area.
Monday's forum drew about 40 people from seven school districts to hear Don Gemberling explain the Minnesota Government Data Practices Act, a law enacted in the 1970s to open up government records.
"Too many people just don't know what their rights are," said Gemberling, a retired attorney. For more than 30 years, at the Minnesota Department of Administration, he worked with government agencies to comply with the law and helped citizens understand their rights.