Just in time for pothole season, the city of Duluth launched a new way for residents to report problems. An online reporting application at duluthmn.gov/report offers 31 types of problems to report, ranging from potholes to storm water and drainage, and snow and ice troubles. The interactive site allows you to see if the problem has already been reported, so you can "agree" with it instead of filling out a new report. There's a spot for photos and location, and users can rank customer service and track the problem.
It's a streamlined process for reporting to the city that Mayor Emily Larson said she has been wanting to enact since she was a City Council member a decade ago.
"It's an incredible tool," she said during a news conference for its launch, adding that it makes city services more accessible.
The reporting application is the first phase in creating a 311 service for residents that Larson outlined in her 2021 State of the City speech. The national non-emergency phone hotline is for the public to call for information about services, make a complaint or service request or to report a problem. The city expects to roll out the service line later this year.
"Creating this application has taken a lot of work and input from staff," said Larson, noting it was intended to bring "transparency in how staff work to address problems while showing the community that we value their input and time to report problems in their neighborhoods and our community."
Jana Hollingsworth
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