Every winter, Joan and Thomas Bordwell of Coon Rapids look forward to an after-the-holidays vacation, but when their nonstop flights for a February trip to Cabo San Lucas, Mexico, were canceled, they stopped having fun.
Not only were they rebooked on flights with long layovers in Atlanta, but the frequent-flier miles they had used for the nonstop flight were gone. Furthermore, the trip will cost them an additional $300 for an extra night in a hotel because the new schedule has them arriving a day earlier.
"I've never had such a terrible time with an airline trying to dictate how our vacation will be, and when it will be," Joan said.
The Bordwells won't be alone in their frustration this winter. On U.S. carriers, the annual decline in seat capacity (the collective number of seats on commercial airlines) has been greater this year than any other since 1942, when commercial craft were shifted to military service, according to the Air Transport Association (ATA), a trade group representing major U.S. airlines. That means that anyone planning a last-minute vacation or trying to rebook a seat after getting bumped is likely to find fewer options. But the situation could also be a boon to travelers looking for a deal, because airlines and hotels are scrambling to reduce vacancies.
Nationwide, airline capacity levels dropped by 8 percent from 2008 to 2009, and they are expected to continue to decline into early 2010, according to the ATA.
With fewer people traveling, airlines are trying to limit the number of empty seats by cutting the number of flights and using smaller planes when possible.
"Ever since the economic downturn, carriers have been cutting capacity to match demand," said Elizabeth Merida, an ATA spokeswoman. "We're still in a difficult period, and carriers will continue to respond to that."
Airlines don't report how many flights get canceled because of capacity reductions, but when it happens it can be a nightmare. The Bordwells, for example, spent several hours on the phone trying to resolve their situation with Northwest Airlines.