Q I often get e-mails from various sources in which the text comes through but not the pictures. Instead of a picture, I get a white square with a red X in it. Is there a way to pull up the graphics?
RUSSELL W. HANSON, EDEN PRAIRIE
A If you're using Web-based e-mail with Internet Explorer, check the IE settings. Go to Tools, then Internet Options and click the Advanced tab. Under Multimedia, make sure "Show Pictures" is selected. See more details at htaconsultation.wordpress.com/rex-x-fix-for-photos.
Alternatively, consider using an e-mail system such as Google's Gmail, which gives you a choice of whether to display images in the body of an e-mail.
Or suggest that your friends send you photos as e-mail attachments rather than including them inside the text portion of the e-mail.
Q My Outlook Express e-mail has been malfunctioning. The problem started after I received an e-mail from outside that continued to download into my computer 30 times without stopping. Then, when I tried to send e-mails, they would remain in my outbox and continue to be sent. I've worked with my Internet service provider, PeoplePC, but they've now given up and told me to hire a technician. What should I do?
TOM MORTL, MINNEAPOLIS
A I don't think the problem is your computer. There is a history of people who use Outlook or Outlook Express having trouble with PeoplePC's Internet service. See forums.cnet.com/5208-6638_102-0.html?threadID=311128 and also forums.mozillazine.org/viewtopic.php?f=39&t=558089&start=0&st=0&sk=t&sd=a. I'd suggest you either get a new Internet service provider, or keep PeoplePC as a provider and switch to a free Web-based e-mail from Yahoo or Google.
