Crime was up more than 30% last year on Metro Transit buses and trains, and the transit agency’s police are now turning to social media to show how it’s trying to beat it back.
Last week, the police opened new accounts on Facebook, Instagram and X, the platform formerly known as Twitter. On those channels, the agency will regularly post breaking news and information when major or critical incidents occur, much like other law enforcement agencies do. Plus, Chief Ernest Morales III will provide a weekly recap of the department’s work every Friday.
“You are going to get a behind-the-scenes look at our department, meet our officers and see what we do each day to keep our public transit system safe,” Morales said in his first video posted on Facebook last week.
Much of the content will focus on the stories and work of Metro Transit police officers, who are tasked with responding to incidents across eight counties and 85 communities in the Twin Cities area. Postings, photos and videos will showcase the officers’ work, which includes everything from issuing citations to fare evaders to responding to crashes, assaults and shootings. Every day it means interacting with people who have mental health needs or addiction disorders or are facing homelessness.
“The work these men and women do is beyond commendable, and they haven’t received the attention and respect they so greatly deserve,” said department spokeswoman Nikki Muehlhausen. “And that’s what we’re hoping to change through our new social media channels.”
But far from just being an outlet simply to hand out accolades, at the heart of the social media launch is the desire to have open and honest conversations, dispelling notions that officers are unaware of problems, including smoking and drug use.
“Among my core values are communication and transparency,” Morales said in a statement to the Drive. “The community needs to be able to connect with us, and us with them. That’s why Metro Transit Police is now on social media.”
Metro Transit police can be found on Facebook; on Instagram, @metrotransitpd; and on X, @MTPDmn.