You can forgive Katie Miller for not quite knowing what to expect from her new role as the Minneapolis Police Department's LGBTQ liaison.
Since taking the job after nearly two decades in the nonprofit world, most of which was spent working with homeless youth, she has been setting up meetings with members of the LGBTQIA (Lesbian, Gay, Bisexual, Transgender, Queer, Intersex and Asexual) community, while getting a crash course in police procedures and lingo.
But six months on, she's still figuring out where she wants to take the job.
"This is a new unit — I myself am new to the department," she said in a recent interview at police headquarters.
Hers is one of six civilian community navigator positions at the department, part of its efforts to build closer relations with historically marginalized groups including the Latinx, East African, African-American, and American Indian communities and domestic violence survivors.
All of the navigators are civilians and, like Miller, have a background in social services. She spent the past 19 years working for YouthLink, the Hope Street Shelter and the Link, a nonprofit aimed at helping children beat the poverty, crime and homelessness found in some neighborhoods.
The fledgling unit was founded on the premise that not every 911 call needs a police response. Instead, navigators make follow-up visits at homes where officers make a report on something that isn't criminal in nature, but requires some sort of intervention. Sometimes the job can be connecting people with available services; other times, it's just lending a sympathetic ear.
Soft-spoken and unassuming, Miller said her priorities are to improve relationships with the LGBTQ community, where memories of past law enforcement excesses — such as the 1969 police raid at the Stonewall Inn in New York City — remain strong.