Q: I work part-time out of choice in an hourly job. My problem is that my boss and co-workers don't respect my boundaries. They pressure me to cover for others and spend more time than I can at work, and then treat me as if I'm not one of the team when I refuse. How can I get them to be understanding so that work can be a more positive place for us all?
Annie, 42, sales assistant
A: Maintain a strong but nondefensive stance to protect your priorities.
If you feel shaky about what you want, take time to re-evaluate. I'm betting that your assessment will confirm for you that you are on the right path, and that will help you feel anchored.
Remember too: your priorities are no one else's business. Whether it's yours or your family's health, aging parents, ongoing education, or something entirely different, you don't need to defend your choices.
If you are not solid about this, people will sense it and feel most empowered to put on the pressure.
At the same time, your tone matters. If you are uncomfortable saying no, you may respond with an edge that you didn't intend. This could contributing to the negative culture you mentioned.
Try finding a pleasant way to respond when co-workers ask you to sub for them; for example, "Sorry, I'm off today and already have commitments." No extra details, no annoyance for being asked.