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Thank you for your front-page story about CenturyLink and the troubles their poor performance in problem resolution and worse performance in customer service are causing for potentially hundreds of consumers (“CenturyLink blames phone outages on copper thieves,” front page, Jan. 11).
I have been without phone service for three weeks, have had numerous “repair ticket” fails and heard countless promises (lies) about service restoration from CenturyLink representatives.
It has been crazy-making.
Thanks to your article I now have a better understanding of what is going on at a macro level, something CenturyLink should be explaining unprompted, in granular detail, to its customers.
As a member of the hearing-impaired community, I rely on my close-captioned phone, which is connected through my malfunctioning CenturyLink landline. Loss of access to this service has been very frustrating.
CenturyLink does not appear to me to be displaying a sincere “sense of urgency” regarding resolution of this widespread problem. Hopefully your story provides the company with a much-needed and much-deserved kick in the hindquarters to get this issue fixed.