"Heart-wrenching" is the only phrase I could muster after reading the Dec. 13 Star Tribune special report ("Desperate at 'Death Ridge' ") on the devastating toll COVID-19 has played on our senior population. In particular, the epic failure to contain the spread of this deadly virus at North Ridge Health and Rehab in New Hope, comes right out of a horror movie! Being caught flat-footed and wholly unprepared at the facility back in March exposed the cracks and wide crevices of oversight that surely continue to this day. Of course, North Ridge is not the only nursing home or assisted living facility with lax hygiene protocols, according to many news reports. Still, the industry is due for an overhaul.
Paying workers what they're worth is a good start. Higher pay for nursing assistants, cooks and custodians and other front-line workers is paramount. Whether it is the taxpaying public or "for-profit" associations that ought to pony up, something must be done to ensure that workers are valued. Dignity for both the caretaker and vulnerable senior citizen is at issue, along with safety and prevention from illness and death. Low pay is a disincentive to care after all.
Acquiring enough personal protection equipment is another goal that requires financial investment. More money for training support staff to be responsive to the patient or client is also essential. Put simply, hire more staff! Rigorous stewardship from management also ensures that the patient is safe from harm or neglect. Where have they been all this time?
The pandemic has brought to light the incredible weaknesses in our protective systems for vulnerable adults. It is high time we demand legislative action on this daunting and complex issue. Lives are at risk!
Sharon E. Carlson, Andover
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The 12-fold increase in profitability North Ridge enjoyed over four years is a direct result of inadequate staffing and investment in the care of its residents and staff. The Minnesota Department of Health and building management must be held to account for repeatedly looking the other way, as safety and health infractions were ignored or minimized over several years. Residents and families trusted the state to provide support and care for their loved one, and North Ridge failed to perform.
In addition to the documented inhumanity displayed by facility leadership, current lobbying efforts underway on both the national and state levels would increase the damage. What is described as "liability protections for employers" is an effort to absolve facility owners of all liability for COVID-related deaths and injuries. The neglected and abused adults most harmed by the impact of greed and mismanagement would have no recourse to legal measures to address the unnecessary pain and suffering caused by North Ridge.
Mary Jo Schifsky, Minneapolis
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Never in my life have a read a more disturbing and heart-wrenching article. Star Tribune reporters Chris Serres and Glenn Howatt have done a public service beyond measure and deserve a Pulitzer for this exposé. It is my fervent hope that some competent, enterprising lawyers out there litigate the North Ridge nursing home and its equity firm owner out of existence.
Roberta S. Duffy, Denmark Township (Washington County)
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The loss of life is staggering at this facility and the lack of proper management and oversight is obvious, here is a point I think the Star Tribune missed.