The Nov. 5 article "Firms use benefits to lure workers" pointed out efforts being made by employers to expand mental health offerings to their employees. Studies and surveys have shown the negative impact of the pandemic on people's mental health with more people experiencing depression and anxiety and higher rates of suicidal thoughts among young adults. Children and adolescents are also struggling. While employers may focus on their employee's mental health, employees have family members who may be struggling as well.
Employee Assistance Programs (EAP) are good but consistently show low usage. The National Alliance on Mental Illness would encourage employers to look beyond EAP benefits and to carefully analyze the mental health benefits offered under their health insurance. Mental health and substance use parity remains a dream, but employers can actually make it a reality. It's one thing to offer three calls a year with a therapist through the EAP program; it's an entirely different approach to make sure your health plan ensures access and covers the treatment options that your employees and their families need.
Employers need to make sure that there is network adequacy: How many days, weeks or months until someone can be seen by a mental health professional? Is the drug formulary more restrictive for mental health than other health care conditions? Does the plan cover mobile mental health crisis teams, crisis homes, mental health residential treatment, psychiatric residential treatment facilities for children? How does prior authorization work — is it more cumbersome and restrictive for mental health treatment? How does the plan add new treatment options such as first-episode-of-psychosis programs, brain stimulation? Have you ever asked for feedback from your employees about your mental health benefits?
Now is the time for employers to look beyond their EAP benefits and to ensure access to mental health and substance use disorder treatment. Having good mental health benefits may attract more workers and will make sure that your current workers have access to the treatments and supports they need to be healthy employees.
Sue Abderholden, St. Paul
The writer is executive director of NAMI Minnesota.
EMPLOYERS
Finally, better workplaces
I read with interest the story "To keep workers, more try fun" (Nov. 7) about companies that are striving to put fun into their workplaces in an effort to attract, and keep, employees. My reaction was, "Sounds like some people finally woke up to the realities of today's workforce."
I offer this insight as a baby boomer with 35-plus years of being employed: We older people often had to toil in what they now call "toxic work cultures" with abusive behaviors that included bullying by supervisors and co-workers, plus sexual and other types of harassment. This caused great stress in many workers, often leading to anxiety, depression, substance abuse and burnout. We had to "put up or shut up" in order to keep our jobs. Words of praise for a job well done were rarely heard in the olden days. I suspect that many employers still manage (control) their workers in the same old ways as though they are robots, which is no fun at all. Is it any wonder people are quitting them?