It is not surprising that "libertarians" Lee McGrath and Anthony Sanders ("10 years of freedom in personal transportation," Oct. 13) are repeating the same unfounded Uber accusations against the taxi industry they did in 2006 when they rammed through their entrance into the Twin Cities transportation market. For these accusations, I say: Prove it. Of course, they can't, although I'm sure they will continue to use the same techniques as some politicians to tarnish their opponents. Rather, I would like to ask just one question of Uber: Why are you so secretive?
A customer taking a taxi and having a problem with the service has myriad avenues to complain and get a response. Not so with Uber. If a person wants information about a taxi driver's criminal history, it is available from the city of Minneapolis. Not so with Uber. Citizens who want to know how many taxi vehicles are operating in a city can find out. Not so with Uber. Customers who want information on how background checks are conducted can contact the city or any taxi company. Not so with Uber. Those who want detailed information on the insurance for the vehicle they are riding in can contact the city or any taxi company. Not so with Uber.
Full disclosure (or in some cases any disclosure), we are told by people who have tried, is impossible to obtain from Uber. I may never find out for sure, because Uber calls its business model "proprietary." But there is nothing new about its operational mode; some taxi companies have been using a similar booking system for as long as Uber has.
I would be happy to discuss or debate this with any Uber representative in any public forum. But I won't hold my breath waiting for a response.
Frederic J. Anderson, Minneapolis
The writer is training coordinator for Blue and White Taxi.
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In her Oct. 13 "10,000 Takes" article, Star Tribune writer Sharyn Jackson asked, "Why don't my Uber drivers like me?" For the record, the Uber rating system cuts both ways, and a low passenger rating has little to do with conversation skills, as Jackson suggested. Rather, Uber drivers rate passengers on what matters most in any economy: cash. Those who keep their Uber driver waiting (and therefore unpaid) for more than a minute, or who fail to leave a tip, can bet that their passenger rating will suffer. Since Uber fares barely cover drivers' operating costs and do not include a gratuity, passengers with low ratings might see Uber drivers decline their requests.
Kyle Christensen, Lakeville
MINIMUM WAGE
Follow the spending
It's odd that neither the pro ("Our $15-an-hour minimum wage is good for business — and for families," Oct. 13) nor the con ("Studies showing painless $15 wage doesn't add up," Oct. 7) commentaries mention an important point. When low-income people get money, they spend it, while high-income people spend some and save some.