When Jessalyn Akerman-Frank reached the checkout counter of a grocery store near her home in St. Paul, the cashier started chatting. Akerman-Frank pointed to her ears to indicate that she was deaf.
The cashier immediately switched modes, gesturing “Paper or plastic,” pointing to the dollar amount on the screen. Akerman-Frank was impressed, so she continued frequenting the store. And, after a while, the cashier started saying, “Have a nice day, how are you?” in American Sign Language when they saw each other.
“It was such an amazing experience that now I don’t shop anywhere else,” Akerman-Frank said. She recommends the store to deaf friends and uses it as an example of how to connect with people in the deaf community.
The point she wants to make is: You don’t have to know sign language to communicate with someone who is deaf.
“Think outside the box — gesture, text, play charades,” Akerman-Frank said. “We will not be offended. There are a lot more of you than there are of us.”
Akerman-Frank is acutely aware of that imbalance — about 20% of Minnesotans are deaf, deafblind or hard of hearing, according to the state’s Deaf and Hard of Hearing Services Division). Every day she encounters barriers that hearing people hardly notice, such as an event announced on the radio that Akerman-Frank would have no way of knowing about.
“People who can hear can go to any movie they want, any theater, any therapist, any baseball game,” she said in an interview conducted through a sign-language interpreter. “They can do whatever they want, anytime they want, and know they’ll be able to understand what’s going on. We don’t have that.”
Akerman-Frank, 48, has spent her career organizing programs that give deaf people access to the same sorts of activities and resources that hearing people have. She has received multiple awards for her efforts, most recently a 2023 Virginia McKnight Binger Unsung Hero Award.