When Debbie Reynolds embarked on a whirlwind trip last fall it nearly turned into a disaster, but her travel agent saved the day.
She was flying to Amsterdam to meet family and continue on to Africa, but another passenger had a medical emergency. The flight was delayed five hours and Reynolds missed her connection to Tanzania.
“That gets really complicated when you’re trying to rebook flights and connections and do it on your cellphone,” the 75-year-old St. Louis Park resident said. “The travel agent figured out how to rebook me and I didn’t have to do a thing. I was able to join my family a day later.”
Once thought to be on the brink of extinction due to digital platforms, travel agents are enjoying a revival.
Travel agents say they see more older clients seeking assistance as travel has become more complex — with considerations like foreign visas, tourist taxes and travel insurance. In addition to serving as an anchor during an emergency, they can save you time, reduce stress and help meet older travelers’ special needs — from dietary restrictions to hotels with elevators to wheelchair accessibility.
“Travel has changed quite a bit over the past four years,” said Erika Richter, spokeswoman for the American Society of Travel Advisors. “[Travel advisers] leverage a network of travel suppliers they know and trust. People place more value on that type of advocacy these days. There are so many things that can go wrong.”
As post-pandemic leisure travel exploded, many travelers turned to one of the more than 66,000 travel agents nationwide. Nearly three-quarters are home-based independent agents and many market through social media sites like Facebook, Instagram and LinkedIn. The number of travel agents is expected to grow through 2032.
Teri Waataja, a travel consultant at Preferred Adventures Ltd. in Mounds View, with 27 years of experience, estimates that 60% to 70% of her clients are age 50-plus.