The hardest thing about running a wildly popular dumpling business isn't the kneading of the dough, which Peter Bian insists on doing by hand against the advice of his chef friends.
It's not the wrapping each week of 4,000 neat little packets of pork and ginger or brisket and Szechuan peppercorn, which hold their shape in the frying pan and burst with the first flavor-walloping bite.
Despite the manual labor, Bian's wrists are doing just fine.
No, the hardest part about being the chef and owner of Saturday Dumpling Club — an Instagram-based food business that has amassed a ravenous fanbase in only a few months — is the direct messages.
As soon as Bian started selling his dumplings earlier this year by posting mouthwatering photos of them on Instagram, his DMs were flooded with orders. And, inevitably, with disappointment, when Bian had to break the news: all sold out.
By the third week, he was responding to 250 people to tell them all of his dumplings had been snatched up in 4 or 5 minutes. "It was very, very intense," he said.
Now, six months in, Bian is using a website to automate ordering. But Instagram is still his home base, where he informs his followers of the week's flavors and how to scoop them up. The dumplings still fly off the virtual shelf.
Follow one account like Saturday Dumpling Club and Instagram's algorithm may suggest others like it, revealing a visual, virtual marketplace of Twin Cities-based entrepreneurs who have weathered the pandemic by getting into the kitchen. They've turned to social media, particularly the photo-sharing app Instagram, to cultivate customer bases and to market their products directly to followers in a deliciously eye-catching way.