Utilities temporarily stopping disconnects because of coronavirus disruption

Xcel, CenterPoint and Minnesota Power have all notified customers.

March 16, 2020 at 8:22PM
(Cathy Roberts/The Minnesota Star Tribune)

Due to economic disruptions from the coronavirus threat, the state's two largest utilities said Monday they will temporarily stop disconnecting customers who are behind on their bills.

The notices were issued by Minneapolis-based Xcel Energy, the state's largest electricity provider and second largest gas utility, and Houston-based CenterPoint Energy, Minnesota's largest natural gas provider.

Duluth-based Minnesota Power, the state's second largest electric utility, also said it was suspending disconnections.

Xcel, CenterPoint and Minnesota Power also said they will work with customers on payment plans.

Several other large utilities around the country have also stopped disconnecting nonpaying customers in recent days.

Utilities said they have game plans to assure reliable delivery of electricity and natural gas in Minnesota and the other states they serve. Xcel also serves parts of Wisconsin, the Dakotas and four other states.

"Xcel has robust staffing and operational plans in place to ensure power plant operators, line workers, customer care representatives and others are delivering reliable electric and natural gas service," the company said in a statement.

Mike Hughlett • 612-673-7003

about the writer

about the writer

Mike Hughlett

Reporter

Mike Hughlett covers energy and other topics for the Minnesota Star Tribune, where he has worked since 2010. Before that he was a reporter at newspapers in Chicago, St. Paul, New Orleans and Duluth.

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