In September, Delta Air Lines announced radical changes to its SkyMiles loyalty program, credit cards and Sky Club lounge access.
The changes were instantly, resoundingly panned by the media and customers. Delta was pilloried for making a legendary bad PR move. At the time, I wrote that Delta status was no longer even worth thinking about for regular travelers.
Weeks later, in response to the uproar, CEO Ed Bastian backtracked with some gentler adjustments to the new rules. Some of the revisions are, uh, porthole dressing, and some might make a difference to you.
But the damage had been done: The original announcement got a lot more attention than the follow-up, leaving many of us confused about the final rules for Medallion status.
What's so great about status? Well, there's the coveted eligibility for unlimited free upgrades to higher classes of service, such as Comfort Plus, First Class or the Delta One lie-flat suites. There's also priority check-in and boarding, waived baggage fees and other goodies.
So with 2024 underway, here is a guide — with limited commentary — on what to expect with Delta loyalty this year and beyond. I'm writing this mostly as a way of keeping it straight for myself.
Not interested in Delta Medallion status? Not much is changing for you. You can still fly Basic Economy and beyond, and maybe earn double miles on groceries and dining out with your SkyMiles Gold American Express card. And Delta, which dominates our travel because it represents 70% of flight seats at Minneapolis-St. Paul, remains one of the most expensive airlines in America.
No more MQMs (or MQSs)
A meme on airline discussion boards shows a gravestone with the words "MQMs — rest in peace." Yes, MQMs — Medallion Qualification Miles, or basically the distance you've flown — are no longer one of the criteria for Delta status. It's best to forget that they ever existed, or how they worked. (One exception is below.)