As Brian Audette toured Cub Foods' Stillwater store, the supermarket chain's president often used words like "variety" and "fresh."
To describe a display of golden Opal apples. To point out clams, mussels and fish fillets on ice. To rhapsodize about doughnuts baked at the store and available in 40 iterations.
It's this full-serve approach across the store, coupled with what Audette calls "value," that Cub hopes will help turn the tide in the Twin Cities grocery wars. Cub's market leadership has eroded over the years as low-price leaders Target and Wal-Mart gained ground.
With the recent retooling of Cub's corporate parent, Eden Prairie-based Supervalu Inc., Audette and his co-workers at Cub have reason for optimism. Struggling Supervalu shed its four largest — and in some cases, most troublesome — conventional chains, leaving five smaller ones. The firm can focus more resources on Cub, now its largest traditional chain.
Supervalu "is a smaller company, but we are a healthy company and we are frankly moving to a more decentralized model," said Audette, a 22-year Supervalu veteran. "We can really put together a very specific plan to go to market for Cub."
Still, analysts point out that the fundamental problem facing Stillwater-based Cub, its local rival Rainbow Foods and most conventional grocers nationwide has not changed. They're stuck in the middle.
Low-price competitors are only growing, as Wal-Mart builds new supercenters and retailers from dollar stores to drugstores roll out more grocery offerings. On the market's higher end — where top-flight produce and meat offerings matter most — traditional Twin Cities heavyweights Lunds and Byerly's have held their own, while Whole Foods' local presence is growing.
"What does Cub do better than any other retailer?" asked David Livingston, a Wisconsin-based supermarket consultant. "What compelling reason does Cub offer customers [to shop] than any other retailer? I don't know what it is, and I don't think customers know what it is."