Best Buy finally saw some bright spots this summer but signaled it will still be next year before it will likely turn to growth.
While its sales continued to dip — a downward trajectory the electronics retailer has been unable to shake for almost three years — Best Buy saw more people buy tablets and computers as laptops with built-in AI hit the market in recent months.
“We don’t believe anything in our data signals that customer behavior has changed in a way that would make us increasingly cautious,” said Corie Barry, CEO of the Richfield-based electronics chain, during a call with analysts Thursday morning. “Thus, we are balancing our optimism in both the industry and our positioning with a pragmatic approach to likely uneven customer behavior going forward.”
In May, June and July, overall comparable sales fell 2.3% at Best Buy, but that was better than expected by company leaders and analysts, as was its $9.3 billion in revenue for the quarter. A leaner Best Buy earned $291 million, or $1.34 a share, up 7% from a year ago, showing profitability progress that will likely reassure investors the company and the electronics industry are on the path to stability.
“We are starting to see both an industry that’s returning to growth and then our positioning within the industry is helping us capture that growth trajectory,” Barry said on a media call. “At down 2.3%, that is the least negative comp we have seen since Q4 of fiscal ‘22 so again this a pretty material trajectory change for the business to the positive.”
There has been optimism this year that the worst of the days for Best Buy may be behind it. In the spring, Best Buy reported sales declines that were not as bad as expected, and its shares had the biggest one-day price increase since March 2020.
On Thursday, Best Buy shares closed up more than 14%.
A big part of the stock rebound has been investors’ hope that AI-infused laptops would entice people to start to buy electronics again. In June, Best Buy became the biggest U.S. seller of Microsoft’s new AI-enhanced Copilot+ laptops. With more than 40 models, Best Buy has the largest assortment of Copilot+ PCs in the country and is the exclusive retailer for about 40% of them. On the day the Copilot+ PCs became available in stores, Best Buy’s stocks rose to its highest price in a year.