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Getting ahead when visiting London

Buying tickets in advance can save you time, hassle and money on your next trip to England - but not always.

November 27, 2010 at 8:00PM
Buying a pass for riding the London tube makes trips cheaper.
Buying a pass for riding the London tube makes trips cheaper. (McClatchy News Service/The Minnesota Star Tribune)

In London, some things are best done in advance. ¶ Obviously, hotel and airline reservations are good to have ahead of time. But what about train tickets and rides on the London Eye? What about Buckingham Palace or a show? What about tube tickets? ¶ In London, it's possible to book almost anything ahead of time. But is it worth it? Let's see. HEATHROW EXPRESS

What: Fast train (15 minutes) between Heathrow Airport and London's Paddington Station.

When you get there: Buy ticket from an airport kiosk ($25) or on the train ($25 plus $7.50 surcharge).

In advance: One day before my trip, I bought a one-way ticket with a credit card at www.heathrowexpress.com. It was $25, same price as the kiosk. I printed the ticket at home, a single sheet of paper with a UPC code on it.

Result: At Heathrow, I bypassed long lines at ticket kiosks and hopped aboard the train. The conductor accepted my home-printed ticket without a problem.

Worth it? Yes. And if your flight or trip is delayed, a ticket bought online is good for six months.

TRAIN TO SCOTLAND

What: Long-distance train from London's King's Cross Station to Edinburgh on the East Coast Line.

When you get there: You can buy train tickets when you get to London. However, since British rail was privatized, each company has its own trains, schedules and prices -- and like airlines, cheap advance tickets.

In advance: Four weeks ahead, I ordered a one-way ticket ($57) to Edinburgh through www.thetrainline.com. I received an immediate e-mail voucher with a code that would let me print my ticket at Kings Cross Station.

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Result: I'd heard that U.S. credit cards did not always work at train kiosks in Britain, so I stopped by Kings Cross a day early to make sure. No problem -- tickets printed. If they don't, a human at the ticket counter also can give you the tickets. At the station, I also checked how much the ticket would have cost if I had bought it that day. It was $209.

Worth it? Definitely. I saved $152.

LONDON EYE

What: London's top tourist attraction, a giant revolving wheel with fantastic views.

When you get there: At the ticket office next to the ride, it's $28 standard or $43 fast-track ticket with a shorter line.

In advance: The last time I was in London, I booked a fast-track ticket one day ahead at www.londoneye.com -- and it helped me avoid a long line. This time, I booked a fast-track ticket through Expedia ($34) two months ahead and got a voucher.

Result: The voucher required me to call the London Eye ticket office 48 hours ahead (in my case, that meant calling from the United States) to reserve an exact ticket time. And when I arrived, only six people were in line -- no need for fast-tracking, and no wait.

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Worth it? No. But it might be worth it in midsummer, when crowds are heavier.

BUCKINGHAM PALACE

What: The royal residence is open for tours only in August and September.

When you get there: The Buckingham Palace ticket office could be sold out.

In advance: Buy from www. royalcollection.org.uk ($26), which will mail you tickets if it's at least two weeks ahead or hold them for pickup. I booked a combo Buckingham Palace/high tea ticket through Expedia ($53).

Result: The voucher required me to show up at the Grosvenor Hotel near the palace at 1:30 p.m. on tour day. From there, a guide walked our small group of four to the palace group entrance for a 2 p.m. admission. In 5 minutes, we were through the gates and on the tour. Later, the tea back at the hotel was classic.

Worth it? Yes, mainly because we had access to the faster group entrance, and the tea was a nice perk.

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THEATER TICKETS

What: London's many fantastic West End theaters are a must-do for tourists.

When you get there: Buy at the theater box office in person or by phone.

In advance: If you absolutely can't miss a certain show, buy tickets in advance at www.visitlondon.com. Or try TKTS, the half-price-ticket booth, in Leicester Square the day of the performance.

Result: I went to the TKTS booth and was surprised to see that many shows were nowhere near half-price and the line was slow and long. I walked away. Instead, I chose a well-reviewed show, "Oliver," that was on its final days and showed up at the theater 20 minutes before showtime. Someone had just returned tickets, and I got a $98 main-floor ticket for $58.

Worth it? No. Buying in advance does not guarantee a low price. Buy ahead only if there's a show you can't miss.

TUBE TICKETS

What: Passes for the London Underground. Passes are cheaper than buying individual tickets. A Travelcard is a one-, three- or seven-day card that allows unlimited rides, but only for the exact dates printed on the card. An Oystercard is a prepaid card that lets you ride anytime until the card value runs out, at which time you can add more value. It doesn't expire.

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When you get there: Many tourists are confused about which pass to get and are intimidated by kiosks.

In advance: A month before my trip, I went to www.visitbritain.com, bought one three-day Travelcard and one preloaded Oystercard, each $35. My plan was to have my husband use the Oystercard and I'd use the Travelcard, and we'd see which was a better value. The cards were supposed to be mailed to me, but when they didn't arrive after three weeks, I e-mailed VisitBritain and was overnighted the cards without charge.

Result: A Tube strike the first day of my trip meant that one of my three days on the Travelcard was of no value. I took 10 separate rides ($3.50) on the Travelcard over the next two days. Compared with the Oystercard ($2.80 per ride), it ended up costing about the same. Both cards were cheaper than buying single tickets ($7 each).

Worth it? No. Wait to buy an Oystercard at a Tube station your first day in London.

A Travelcard on the London Tube has its good and bad points.
A Travelcard on the London Tube has its good and bad points. (McClatchy News Service/The Minnesota Star Tribune)
Tourists pose with accommodating guards on the terrace in the back of Buckingham Palace, which is only seen on tours in August and September.
Tourists pose with accommodating guards on the terrace in the back of Buckingham Palace, which is only seen on tours in August and September. (McClatchy News Service/The Minnesota Star Tribune)
The London Eye sometimes has long lines - but is it worth buying tickets ahead?
The London Eye sometimes has long lines - but is it worth buying tickets ahead? (Mct/The Minnesota Star Tribune)
Self-serve train ticket kiosks are featured at London's King's Cross Station. Ordering a train ticket in advance saves a lot of money and you can pick up the tickets at the kiosks.
Self-serve train ticket kiosks are featured at London's King's Cross Station. Ordering a train ticket in advance saves a lot of money and you can pick up the tickets at the kiosks. (Mct/The Minnesota Star Tribune)
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Story and photos by ELLEN CREAGER, Detroit Free Press

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