State’s e-bike online rebate application crashes

The state’s online application for e-bike rebates crashed shortly after it went live Wednesday morning, and it’s unclear when it will be functional again.

The Department of Revenue formally suspended the application process Wednesday afternoon after the website experienced “technical difficulties.”

“We are working with our external technology vendors engaged for this program to understand and fix the technical issues on the site,” the department said.

People interested in buying an e-bike can apply for a rebate of up to $1,500, depending on their income. But when the website went live at 11 a.m. Wednesday, a note quickly cropped up saying there were issues with the applications.

Assuming the site will be fixed, rebates will be distributed on a first-come, first-served basis, according to the Department of Revenue. Those interested in applying should sign up to receive e-mail updates on the status of the program.

E-bikes, or electric bikes, are equipped with rechargeable electric motors to assist cyclists with pedaling. Prices generally range from $600 to $2,500 or more.

Minnesota’s online rebate system will stop accepting applications once it receives 10,000 requests, assuming the application process is fixed. Here’s the application, and a YouTube video on how to apply.

The reaction on social media to the technology snafu was swift and furious Wednesday. Some compared the experience to last year’s botched Taylor Swift concert ticket sale; others said the state should use a lottery system to dole out the rebates.

In a news release, the department and Minnesota IT Services apologized to potential rebate applicants for the inconvenience.

Those who qualify and receive a rebate certificate must buy their e-bike from an eligible retailer. As of Monday, more than 190 retailers across the state qualified for the program.

Discounts range from 50% to 75% off the cost of the e-bike and qualifying accessories, depending on the applicant’s income. The value of the rebate cannot exceed the price of the e-bike.